Plomberie Amad'eau runs the day from the phone
Service calls quoted, invoiced and paid on site. The office sees every job's status without a call.
Plumbing The burst pipe call, answered and dispatched
Answer the leak. Invoice before you leave.
Emergency calls answered while you're under a sink, dispatched to the nearest tech, and invoiced at the door by card. Plumbing software that runs the whole day from your phone.
14-day free trial. No credit card required.
- 2,500+ service businesses
- Set up in under 15 minutes
- Works on every phone
7:52▲ ▮
No 0018 - Catherine Morin
In progressMessage client
Work order 0018Actions
Status:Not Started
Notify Catherine Morin?“Samir from Northline is on his way, arriving between 8:00 and 8:20.”Not nowSend text
Punch clock—Starts with the status
1. Work order information
Jobsite2875 rue Rachel E, Montréal QC H1W 1A4
ServicesBurst supply line
InstructionsLeak under the kitchen sink, supply line split; water shut off at the main. Gate code 4471.
No call goes to voicemail Phone, web and text requests land in one inbox with a status, even when every tech is on a job.
Nearest tech, in seconds Drop the emergency on the calendar and see who is closest. The customer gets an arrival window by text.
Paid at the door Invoice from the phone, tap-to-pay or a link. The receivables list stops growing.
AI receptionist
It's 7:10 a.m. and the basement is flooding. Someone answers.
The AI receptionist takes the call, gets the address and the problem, and books the first slot. The on-call plumber sees it on their phone with the transcript.
- Answers around the clock, in English and French
- Qualifies the emergency and the address
- Books the slot or drops the lead in your inbox
Plannit / Calls
Isabelle Brisebois(514) 555-0158Today, 7:12 AM0:26CompletedEmergencyNegative93% confidence
Listen to the call 0:260:26
0:00AI receptionistThanks for calling Northline Plumbing. What's going on?
0:05CallerThere's water coming through the ceiling from the upstairs bathroom.
0:10AI receptionistWe can send someone this morning. What's the address?
0:15Caller1180 Sherbrooke, apartment 4, in Montreal.
0:20AI receptionistBooked for 8 a.m. Marc will text you when he's on the way. Shut the main valve if you can reach it.
Saved to PlannitNew lead
Isabelle BriseboisName
(514) 555-0158Phone
1180 Sherbrooke, apt. 4, MontrealAddress
Ceiling leak from the upstairs bathroomIssue
Today, 8:00 AMAppointment
Marc L.Technician
The caller has water coming through the ceiling from the upstairs bathroom at 1180 Sherbrooke, apartment 4, Montreal. The AI receptionist booked Marc for 8 AM and advised shutting the main valve if it can be reached.AI summary
A leak call in Plannit
From the ring to the receipt
What happens when the phone rings before the coffee is poured.
Tip Load your price book once. Every plumber quotes the same repair at the same price from the tablet.
- 7:10 a.m.Call answered
The AI receptionist gets the address, the symptoms and the customer's availability.
- 7:14 a.m.Nearest tech dispatched
The dispatcher sees Marc is 12 minutes away and drops the job in. The customer gets his arrival window.
- 7:30 a.m.History on the phone
Marc opens the address: water heater replaced 2023, shut-off valve location noted last visit.
- 8:05 a.m.Quote approved on site
Repair priced from the price book. The customer approves on the tablet.
- 9:20 a.m.Paid at the door
Invoice paid by card before the van leaves. The next call is already on the screen.
Dispatch
Every request in one place, every tech on one board
Phone calls, web forms and texts become jobs with a status. Assign a tech, and the schedule is on their phone with the address, the notes and the customer's history. Nobody calls the office to ask what's next.
- Centralize all requests in one place
- Create estimates in a few clicks
- Instant notifications so nothing is missed
Plannit / Calendar
CalendarNorthline Plumbing
‹Thu Oct 1›TodayMapPlanner
Thu 1Mathieu L.Samir H.Chloé B.
7 AM
8 AM
9 AM
10 AM
11 AM
12 PM
Service calls · 5 stopsBeaconsfield
Bathroom rough-inPointe-Claire
Site estimateParc Industriel
Drop a work order here
Search customer...Not scheduled 4 work orders
| Contact | Work order | Job Title | Job Status |
|---|---|---|---|
| Priya Sharma | 0032 | Leak under kitchen sink | To schedule |
| Café Lumière | 0026 | Grease trap and floor drain | To schedule |
| Catherine Morin | 0028 | Water heater, 40 gal | To schedule |
| David Chen | 0019 | Backflow preventer test | To schedule |
Billing in the field
Invoice from the driveway, paid before the next call
Whether on a job site or on the road, the invoice is built on the phone from the work order. Card, tap-to-pay or a link. Reminders chase the ones that lag.
- Bill service calls in the field
- Eliminate receivables with online payment
- Automate payment reminders
3:48▲ ▮
0024 0009In progress
MessagingInternal comments
Job Folder1Quotes1Invoices1More
Invoice 0009Actions
Awaiting paymentSent Read
BHL Construction · Mark Dubois9200 boulevard Métropolitain E, Montréal · Water heater, 40 gal
1. INFORMATION
2. ITEMS (1)
| 40-gal gas water heater · supply lines, valve and vent kit · old tank haul-away | $2,410.00 |
Subtotal$2,410.00
GST 5%$120.50
QST 9.975%$240.40
Total$2,770.90
Amount received$0.00
Balance$2,770.90
3. UPCOMING PAYMENTS
Add payment
Not scheduledTo schedule$2,770.90Pay
7. TIMELINE
Payment for invoice #0024-0009 - BHL Construction
Amount$2,770.90
Credit cardManual payment
How the customer pays
TerminalTap on phoneType it in
Hold the card near the phoneTap, Apple Pay or Google Pay · $2,770.90
Plannit terminalHand the terminal to the customer: tap, chip or PIN
Waiting for the terminal$2,770.90
Card number
Charged through Stripe · the card is never stored by Plannit
Date
October 14, 2026
Method
Reference number
Notes
CancelSave
Payment approved$2,770.90 · Visa ····42423:49 PM
Customer stories
Plumbers and service shops on Plannit
A two-truck shop that stopped losing after-hours calls
The AI receptionist books emergency calls overnight. Voicemail is empty by design.
"No more paper documents"
Marie-Claude Côté's team has every relevant detail about the customer and the work on their phones.
Plans
Which plan does a plumbing shop need?
Small crews run on Pro. Premium adds routes, GPS, contract renewals and accounting sync.
Pro · $49/mo
3 users. Recurring contracts, dispatch, reminders, quotes, invoicing and online payments.
Premium · $109/mo
Everything in Pro, 5 users. Renewals in a batch, routes and GPS, QuickBooks sync, custom fields.
Create your account
Set up before your next job
Enter your email to create the account. A real person helps you get started.
- 14-day free trial
- No credit card required
Questions
Before you switch
What happens to calls when every plumber is on a job?
The AI receptionist answers, gets the address and the problem, and books a slot or leaves a qualified lead in your inbox with the transcript.
Can I invoice on site?
Yes. The invoice is built from the work order on the phone; customers pay by card, tap-to-pay or a link before you leave.
Can I keep a history per address?
Yes. Every visit, quote, photo and note stays on the address, so the next plumber arrives knowing the water heater's age and where the shut-off is.
Is the AI receptionist an add-on?
It is an add-on to any plan, the AI Receptionist option. Scheduling, quotes and invoicing are on every plan.